See What Others Are
Saying About Us

By Vince Vega on Jul 14, 2019

By james on Jul 13, 2019

What a scam this story is do not attempt to purchase anything from the store or you will be sorely disappointed you buy one thing from them they sell you another and it’s all junk the most disrespectful staff I have ever had to deal with I will never return to this godforsaken store again

By Paul on Jul 10, 2019

I wish I could give it 10 stars!! I went in there last week hoping to get someone help me connect my blue tooth to my stereo. Come to find out that my stereo would not allow my phone to connect. After speaking to James and Noah they let me know that there was nothing that could be done and gave me the option to pay for a brand new one at a discount price which is what I did. They gave me a great price and went above and beyond then what they had to do. James and Noah were outstanding!!! I'm a service director and understand how important it is to take care of customers and that's exactly what they did for me. Now, I can finally have my phone connected to my truck so I don't get a ticket. Thanks to James and Noah!!!!!!!!!!

By Scott R. on Jul 09, 2019

Given the fair opportunity in with a good management staff audio express was able to pull an unhappy customer into a very satisfied customer. Appreciated the extra effort to make this right thank you

By Matt M on Jul 08, 2019

By Scott R. on Jul 05, 2019

Last place to take your car for ANYTHING!
Lack of customer service! Inconsistencies between two stores owned by the same company. Being told by one store that appointments are not taken in that first come first serve which overbooked us today for the appointment. At the second store saying they work by appointments only. And they can't get us taken care of. This is not the first but will be the last time we deal with any audio express in this town

By Paul B. on Jul 05, 2019

I wish I could give it 10 stars!! I went in there this morning hoping to get someone help me connect my blue tooth to my stereo. Come to find out that my stereo would not allow my phone to connect. After speaking to James and Noah they let me know that there was nothing that could be done and gave me the option to pay for a brand new one at a discount price which is what I did. They gave me a great price and went above and beyond then what they had to do. James and Noah were outstanding!!! I'm a service director and understand how important it is to take care of customers and that's exactly what they did for me. Now, I can finally have my phone connected to my truck so I don't get a ticket. Thanks to James and Noah!!!!!!!!!!

By Scott R. on Jul 05, 2019

Last place to take your car for ANYTHING!Lack of customer service! Inconsistencies between two stores owned by the same company. Being told by one store that appointments are not taken in that first come first serve which overbooked us today for the appointment. At the second store saying they work by appointments only. And they can't get us taken care of. This is not the first but will be the last time we deal with any audio express in this town

By Joseph Franco on Jun 30, 2019

I guess to each his own, but my experience is Derek went to bat for me and I had a very pleasant experience.

By Richard Sellers on Jun 26, 2019

I didn't buy anything but they were very helpful with the information I needed

By Mike Jackson on Jun 26, 2019

By Singh Gagan on Jun 16, 2019

One of the most unprofessional persons i have ever seen. I paid them $692 to get a new stereo system but its almost 10 days i haven’t get stereo system upgraded. I still remember i told the salesperson that i will come on Monday 6/10/2019 in between 9:00 to 9:30 and he said he will make appointment for me but when i went there on Monday at 9:10 the other guy said they can’t install my stereo system bc i came there late and he said can’t see appointments on my name. I think i should go somewhere else with more professional peoples.

By Kevin Marr on Jun 14, 2019

Overpriced rip off

By Junior Trevino on Jun 12, 2019

Please dont come here they rip you off here so bad its so bad here brought both of my cars here and they messed them up so bad and they make you buy stuff you dont need just to make you keep coming back and they dont give you your money back you have to use it on stuff you dont need. Save time and money go to Cardinal Car Stereo talk to him they always do the job great the first time around!!!!

By Eduardo M. on Jun 06, 2019

I came in for a full quote for installation of dash kit and receiver and everything else included. The quote was given before the installation and I paid before dropping off the car. I later get a call to change me more for installing steering wheel controls and antenna which was mentioned at the time of requesting the quote. Please stay away from the place as hidden fee will be added.

By Daisy Becerra on Jun 06, 2019

By Eddy Zuazo on Jun 06, 2019

I came in for a full quote for installation of dash kit and receiver and everything else included. The quote was given before the installation and I paid before dropping off the car. I later get a call to change me more for installing steering wheel controls and antenna which was mentioned at the time of requesting the quote. Please stay away from the place as hidden fee will be added.

By Chris Kay on Jun 06, 2019

HORRIBLE!!! Save yourself the headache & don't go here!! While installing an alarm on my car they lost the key to my car!! AND they wanted ME to pay for the locksmith!! Come to find out, the installer left for the night WITH MY CAR KEY and they said I would have to wait until tomorrow to get my key back!! VERY SHADY!!! I seriously think the guys that work here are on some heavy illegal drugs!! AND side note, their commercial says "home of the one dollar installation" but it's actually $1 dollar for each item. For example; $1 for the alarm, $1 for the wiring, $1 for each door pin, $1 for each individual wiring harness, etc etc. So it's basically FALSE ADVERTISING!!!

By Steve B. on May 25, 2019

This is to James Bustamante District Manager, Audio Express
On 5-24-19 I went to the Audio Express at 4961 W. Bell Rd. I had called ahead and talked with Derick and told him my son had recommended I call them.( I am 67 years old and rely on Professionals to give me the correct information I need to make a decision on things I am not familiar with) I told him that with the new laws ,about cell phone usage while driving, I wanted to convert my 2009 Nissan Maxim to be able to take calls through Bluetooth on the radio. He asked if I wanted a new radio and I told him no, I have a 6 cd Bose am/fm radio in the car.
He said no problem that the adapter was around $109.99 and the install was $85.00. I said ok and went to the store. At the store he pulled a box down and, the young man who seemed to be in charge, told him that was the wrong one and retrieved the correct unit. Derick then punched in numbers and told me it would be $149.99 with an $85.00 install. I told him OK and he told me the final charge was $306.23( invoice C35043). He explained $19.19 for antenna, $19.99 radio to Nissan 07-up and $13.74 for shop supplies plus tax for a total of $306.23. I paid for it and  went home got my wife and we came back to leave the car there to have the unit installed. After getting my wife's phone programmed to the unit we learned that to make a call you had to put the FM radio on 98.1, tell Google, on the phone, to call what ever number you wanted to call and the call would be made. They called my cell and I could barely hear them. They then called my daughter and she could barely hear them. My wife said to give it a try so we went home.
My wife went to the store so I tried to call her. NO LUCK. Her phone even showed the missed call on her phone when she got home.
I went to the car and tried it in several different modes, CD playing no call detected, FM radio static when phone rang. The only way to get the phone to ring was with the radio was set to FM 98.1.
Went back to the store this morning around 11:00am and met with Derick. Told him the unit did not work as described, explained it did not work the way it was described to me. Would not accept calls and I was not satisfied with it at all and wanted it removed. He said Ok and we followed him inside. After he talked to the young man, who seemed to be in charge, I was told I could now receive a refund, I could get store credit, and  I would only get around $189.00(I think) in store credit. This did not set well with me. I was then shown a phone holder that when my wife saw the phone ring she could change the radio to FM 98.1 and answer the phone. I said well then I don't need the adapter she could just push the speaker on the phone and talk, why did I need anything else. I was then told we could replace the radio, since I would not get a refund, but they only have a single disc CD player type radio. I told Derick no that that would seriously decrease the value of my car.
Nothing could be worked out, I was told I would not get a refund, I had to take a store credit. I asked where I could contact the manager and was told they did not have one. I asked for the name of the District Manager and was given your name, Mr. Bustamante, and told you worked from that store from Tuesday through Saturday.
I need you to know I went to your store on recommendation, asked YOUR professional staff what I needed to have a "Hands Free" phone installed in my car, purchased it and returned to have it installed by your Professionals.

Resolution is this unit be remover and I receive a full refund for $306.23. Your Professionals told me what to put in my car, installed it and reassured me that it would work.

I will see you Tuesday May 28, 2019 at the store to resolve this issue.

By Jose Chavez on May 23, 2019

Great service