See What Others Are
Saying About Us

By Stephanie Joya on Oct 06, 2018

Awesome staff and easy process for financing! Friendly, professional and courteous! Thanks for the hook up guys! :)

By Kristiana Zack on Oct 04, 2018

Every single time I have been in this location I have been greeted and treated wonderfully. The group at this location is knowledgeable and take time to explain the products and benefits of what you are purchases. If you are looking for anything for your vehicle, go see James and his team at the Glendale Audio Express! They are AMAZING and you won't be disappointed.

By Weston Alvey on Oct 02, 2018

Good prices

By scott hendrix on Sep 26, 2018

This was a complete waste of time . None of their systems are working , they claim their in the middle of a remodel, but their not . Beware they are double the price of amazon, avoid this place like the plague

By Lonnie and Emily on Sep 24, 2018

Good morning! We would like to thank Noah at your location for going above and beyond on everything we purchased (please see our account, it was several units). Everything we got he made sure it was properly installed and working correctly. Then the major headache of the whole experience...our brand new LG phones would not run the navigation system! Noah tried EVERYTHING to fix the issue. We ended up getting new phones again and we made sure they work with Android Auto. During the 3 weeks we were buying more units and trying to resolve the issue....Noah had 2 head colds but was ALWAYS nice, courteous and cared a great deal about having everything up to snuff! We couldn't be happier with the customer care we received from Noah and your shop. A million thank yous, Lonnie and Emily

By George Jaques on Sep 22, 2018

Management and staff was great, they listened to my concerns and was very Patient and addressed all my issues, trouble shooting the problem and it was resolved.i appropriate Noah 's experience and helpfulness with my concerns. Thank you staff for the help. Mr G

By George Jaques on Sep 20, 2018

By Jackson W. on Sep 11, 2018

I went in to get a stereo installed in my car, and the staff were extremely helpful, friendly, and efficient. Over the phone I talked to a very helpful and well mannered employee (I think his name was Darrien or Darren, I cannot quite remember) and he got me in and out of the store quickly, and had a great job done on the installation. Highly recommend their services!

By April Greer on Sep 07, 2018

We went to the store location and asked to speak with Noah. Noah asked what we were looking for, and wanted to look things up on the computer rather than checking out the vehicle at all. We mentioned that the JL Audio package we saw online appeared to have all the items we were looking for, but then Noah sort of grilled us about the JL Audio package, asking where we found it and how we heard of it. My boyfriend mentioned hearing multiple ads on the radio, and I told him I saw it on the website towards the bottom of the page and recalled it contained yellow in the ad. Noah then said he found it and the package would work for our vehicle and then went outside to take a look with us. We dropped the vehicle off at 09:00 on 09/01/18 & did not hear a thing from them about the vehicle until we called at about 15:45 and were informed they had run into issues and were hoping to have the vehicle finished around 18:00, we were not happy about that, but what could we do? We got another phone call around 18:00 saying the install was complete, but there was no sound and they were having issues connecting with JL Audio. We got another call just after 18:00 and were asked to leave the car overnight, we said not possible and we would pick it up by 19:00 and then proceeded to show up just shy of the time we provided. We showed up and Noah was standing at the counter speaking on the phone to the shop manager. My boyfriend was upset, and wanted the vehicle done, so Noah asked the person on the phone to come in and get this install completed, and he could be heard pleading with the person, but clearly getting nowhere. Some time passed and Noah came back at told us he informed us when we dropped off the vehicle that we would likely have to leave it overnight. We did not leave the keys with him, he was with a customer & on the phone when we dropped off, but he did take our ticket from a binder and hand it to the person that took our keys. Further words were exchanged with Noah, not very nice from my boyfriend or him and that is when Zach stepped in to try and smooth things over. It was relayed to us that a specific technician was supposed to complete our install, as nobody else had performed one on a 2018 Dodge Challenger, and the technician failed to show up for work and refused to come in to complete the job. Another skilled technician stepped up to complete the task, but ran into some issues. We ended up waiting around until AFTER closing time to see if the vehicle would be completed. We then decided to leave the vehicle overnight when we were told they were experimenting and ended up crossing wires to get sound. There is no reason to mess things up in a brand new car, hence the reason for bringing it in for a professional installation. The location opened today at 12:00 and we got a call close to 14:00 saying the vehicle was almost ready, and could be picked up around 15:00; then we received a call about ten minutes later asking if they could drill the dash to add a remote level control for the bass, to which we agreed. Zach and Noah greeted us when we picked up the vehicle today, and things were as pleasant as they were going to be. It was nice of them to add a remote control knob for the bass, which is a good perk but does not match the all JL Audio system we were going for with the JL Audio package purchase. The JL Audio package did not even end up being a package, because the JL Audio OEM Integration (which we were told when we made the purchase was better than the one they would normally suggest) was not included. We were given an Audio Control LC7i rather than the JL OEM.

By April on Sep 07, 2018

I posted a comment on my personal Facebook page and discussing the frustrations my boyfriend and I were having with an install and everyone kept asking if it was Audio Express, since I never mentioned a company we were dealing with. My boyfriend bought a brand new car, fresh off the lot about two to three weeks ago. The first upgrade he wanted was to his stereo system. We got quotes from a few places, and they ended up being competition systems and some quotes were for a few more items than we were thinking we wanted. I began doing online research and suggested we try Audio Express. I reached out online, and got pretty good customer service. The person online, James Bustamante, suggested speaking with Noah at this location, and he stated he would discuss the specials I mentioned in the inquiry email. We went to the store location and asked to speak with Noah, the staff at the location seemed young but confident. Noah asked what we were looking for, and wanted to look things up on the computer rather than checking out the vehicle at all. We mentioned that the JL Audio package we saw online appeared to have all the items we were looking for, but then Noah sort of grilled us about the JL Audio package, asking where we found it and how we heard of it. My boyfriend mentioned hearing multiple ads on the radio, and I told him I saw it on the website towards the bottom of the page and recalled it contained yellow in the ad. Noah then said he found it and the package would work for our vehicle and then went outside to take a look with us. We ended up purchasing the package that day, we purchased the install, warranty and upgraded wiring as well. We were told that the package was on hand and could have been installed same day, had we come in earlier according to the receipt it was 16:49 when we made the purchase- so with that statement it sounded as if a full day would be more than enough time to get things installed. We told Noah we could not bring the vehicle in until 09/01/18 & he said we should be there at 9am- which we were. We dropped the vehicle off at 09:00 on 09/01/18 & did not hear a thing from them about the vehicle until we called at about 15:45 and were informed they had run into issues and were hoping to have the vehicle finished around 18:00, we were not happy about that, but what could we do? We got another phone call around 18:00 saying the install was complete, but there was no sound and they were having issues connecting with JL Audio. We got another call just after 18:00 and were asked to leave the car overnight, we said not possible and we would pick it up by 19:00 and then proceeded to show up just shy of the time we provided. We showed up and Noah was standing at the counter speaking on the phone to the shop manager. My boyfriend was upset, and wanted the vehicle done, so Noah asked the person on the phone to come in and get this install completed, and he could be heard pleading with the person, but clearly getting nowhere. Some time passed and Noah came back at told us he informed us when we dropped off the vehicle that we would likely have to leave it overnight. We did not leave the keys with him, he was with a customer & on the phone when we dropped off, but he did take our ticket from a binder and hand it to the person that took our keys. Further words were exchanged with Noah, not very nice from my boyfriend or him and that is when Zach stepped in to try and smooth things over. It was relayed to us that a specific technician was supposed to complete our install, as nobody else had performed one on a 2018 Dodge Challenger, and the technician failed to show up for work and refused to come in to complete the job. Another skilled technician stepped up to complete the task, but ran into some issues. We ended up waiting around until AFTER closing time to see if the vehicle would be completed. We then decided to leave the vehicle overnight when we were told they were experimenting and ended up crossing wires to get sound. There is no reason to mess things up in a brand new car, hence the reason for bringing it in for a professional installation. The location opened today at 12:00 and we got a call close to 14:00 saying the vehicle was almost ready, and could be picked up around 15:00; then we received a call about ten minutes later asking if they could drill the dash to add a remote level control for the bass, to which we agreed. Zach and Noah greeted us when we picked up the vehicle today, and things were as pleasant as they were going to be. It was nice of them to add a remote control knob for the bass, which is a good perk but does not match the all JL Audio system we were going for with the JL Audio package purchase. The JL Audio package did not even end up being a package, because the JL Audio OEM Integration (which we were told when we made the purchase was better than the one they would normally suggest) was not included. We were given an Audio Control LC7i rather than the JL OEM.

By Andrew Matlock on Sep 07, 2018

Had a backup camera installed that ihad purchased elsewhere, they got it done at a reasonable price and in less time than quoted

By Ron G on Sep 03, 2018

Had a lot of problems with my car alarm installation had to go back twice after haggling with them on the phone and email for several days. Not to mention first come first serve is a fantasy,, they will absolutely put other jobs in front of yours. It happened to me, and when asked about it, the answer was sometimes that's the way it goes, and what's even worse they don't even pretend to care

By April G. on Sep 02, 2018

I posted a comment on my personal Facebook page and discussing the frustrations my boyfriend and I were having with an install and everyone kept asking if it was Audio Express, since I never mentioned a company we were dealing with.
My boyfriend bought a brand new car, fresh off the lot about two to three weeks ago. The first upgrade he wanted was to his stereo system. We got quotes from a few places, and they ended up being competition systems and some quotes were for a few more items than we were thinking we wanted. I began doing online research and suggested we try Audio Express.
I reached out online, and got pretty good customer service. The person online, James Bustamante, suggested speaking with Noah at this location, and he stated he would discuss the specials I mentioned in the inquiry email.
We went to the store location and asked to speak with Noah, the staff at the location seemed young but confident. Noah asked what we were looking for, and wanted to look things up on the computer rather than checking out the vehicle at all. We mentioned that the JL Audio package we saw online appeared to have all the items we were looking for, but then Noah sort of grilled us about the JL Audio package, asking where we found it and how we heard of it. My boyfriend mentioned hearing multiple ads on the radio, and I told him I saw it on the website towards the bottom of the page and recalled it contained yellow in the ad. Noah then said he found it and the package would work for our vehicle and then went outside to take a look with us.
We ended up purchasing the package that day, we purchased the install, warranty and upgraded wiring as well. We were told that the package was on hand and could have been installed same day, had we come in earlier according to the receipt it was 16:49 when we made the purchase- so with that statement it sounded as if a full day would be more than enough time to get things installed. We told Noah we could not bring the vehicle in until 09/01/18 & he said we should be there at 9am- which we were.
We dropped the vehicle off at 09:00 on 09/01/18 & did not hear a thing from them about the vehicle until we called at about 15:45 and were informed they had run into issues and were hoping to have the vehicle finished around 18:00, we were not happy about that, but what could we do?
We got another phone call around 18:00 saying the install was complete, but there was no sound and they were having issues connecting with JL Audio. We got another call just after 18:00 and were asked to leave the car overnight, we said not possible and we would pick it up by 19:00 and then proceeded to show up just shy of the time we provided.
We showed up and Noah was standing at the counter speaking on the phone to the shop manager. My boyfriend was upset, and wanted the vehicle done, so Noah asked the person on the phone to come in and get this install completed, and he could be heard pleading with the person, but clearly getting nowhere. Some time passed and Noah came back at told us he informed us when we dropped off the vehicle that we would likely have to leave it overnight. We did not leave the keys with him, he was with a customer & on the phone when we dropped off, but he did take our ticket from a binder and hand it to the person that took our keys. Further words were exchanged with Noah, not very nice from my boyfriend or him and that is when Zach stepped in to try and smooth things over.
It was relayed to us that a specific technician was supposed to complete our install, as nobody else had performed one on a 2018 Dodge Challenger, and the technician failed to show up for work and refused to come in to complete the job. Another skilled technician stepped up to complete the task, but ran into some issues. We ended up waiting around until AFTER closing time to see if the vehicle would be completed. We then decided to leave the vehicle overnight when we were told they were experimenting and ended up crossing wires to get sound. There is no reason to mess things up in a brand new car, hence the reason for bringing it in for a professional installation.
The location opened today at 12:00 and we got a call close to 14:00 saying the vehicle was almost ready, and could be picked up around 15:00; then we received a call about ten minutes later asking if they could drill the dash to add a remote level control for the bass, to which we agreed.
Zach and Noah greeted us when we picked up the vehicle today, and things were as pleasant as they were going to be. It was nice of them to add a remote control knob for the bass, which is a good perk but does not match the all JL Audio system we were going for with the JL Audio package purchase. The JL Audio package did not even end up being a package, because the JL Audio OEM Integration (which we were told when we made the purchase was better than the one they would normally suggest) was not included. We were given an Audio Control LC7i rather than the JL OEM.

By Try Me65 on Sep 02, 2018

By April G. on Sep 02, 2018

I posted a comment on my personal Facebook page and discussing the frustrations my boyfriend and I were having with an install and everyone kept asking if it was Audio Express, since I never mentioned a company we were dealing with. My boyfriend bought a brand new car, fresh off the lot about two to three weeks ago. The first upgrade he wanted was to his stereo system. We got quotes from a few places, and they ended up being competition systems and some quotes were for a few more items than we were thinking we wanted. I began doing online research and suggested we try Audio Express. I reached out online, and got pretty good customer service. The person online, James Bustamante, suggested speaking with Noah at this location, and he stated he would discuss the specials I mentioned in the inquiry email. We went to the store location and asked to speak with Noah, the staff at the location seemed young but confident. Noah asked what we were looking for, and wanted to look things up on the computer rather than checking out the vehicle at all. We mentioned that the JL Audio package we saw online appeared to have all the items we were looking for, but then Noah sort of grilled us about the JL Audio package, asking where we found it and how we heard of it. My boyfriend mentioned hearing multiple ads on the radio, and I told him I saw it on the website towards the bottom of the page and recalled it contained yellow in the ad. Noah then said he found it and the package would work for our vehicle and then went outside to take a look with us. We ended up purchasing the package that day, we purchased the install, warranty and upgraded wiring as well. We were told that the package was on hand and could have been installed same day, had we come in earlier according to the receipt it was 16:49 when we made the purchase- so with that statement it sounded as if a full day would be more than enough time to get things installed. We told Noah we could not bring the vehicle in until 09/01/18 & he said we should be there at 9am- which we were. We dropped the vehicle off at 09:00 on 09/01/18 & did not hear a thing from them about the vehicle until we called at about 15:45 and were informed they had run into issues and were hoping to have the vehicle finished around 18:00, we were not happy about that, but what could we do? We got another phone call around 18:00 saying the install was complete, but there was no sound and they were having issues connecting with JL Audio. We got another call just after 18:00 and were asked to leave the car overnight, we said not possible and we would pick it up by 19:00 and then proceeded to show up just shy of the time we provided. We showed up and Noah was standing at the counter speaking on the phone to the shop manager. My boyfriend was upset, and wanted the vehicle done, so Noah asked the person on the phone to come in and get this install completed, and he could be heard pleading with the person, but clearly getting nowhere. Some time passed and Noah came back at told us he informed us when we dropped off the vehicle that we would likely have to leave it overnight. We did not leave the keys with him, he was with a customer & on the phone when we dropped off, but he did take our ticket from a binder and hand it to the person that took our keys. Further words were exchanged with Noah, not very nice from my boyfriend or him and that is when Zach stepped in to try and smooth things over. It was relayed to us that a specific technician was supposed to complete our install, as nobody else had performed one on a 2018 Dodge Challenger, and the technician failed to show up for work and refused to come in to complete the job. Another skilled technician stepped up to complete the task, but ran into some issues. We ended up waiting around until AFTER closing time to see if the vehicle would be completed. We then decided to leave the vehicle overnight when we were told they were experimenting and ended up crossing wires to get sound. There is no reason to mess things up in a brand new car, hence the reason for bringing it in for a professional installation. The location opened today at 12:00 and we got a call close to 14:00 saying the vehicle was almost ready, and could be picked up around 15:00; then we received a call about ten minutes later asking if they could drill the dash to add a remote level control for the bass, to which we agreed. Zach and Noah greeted us when we picked up the vehicle today, and things were as pleasant as they were going to be. It was nice of them to add a remote control knob for the bass, which is a good perk but does not match the all JL Audio system we were going for with the JL Audio package purchase. The JL Audio package did not even end up being a package, because the JL Audio OEM Integration (which we were told when we made the purchase was better than the one they would normally suggest) was not included. We were given an Audio Control LC7i rather than the JL OEM.

By Chris Mcklveen on Aug 26, 2018

I now see why this store has a 3.7 rating currently. I had called in to this store to inquire on remote start and keyless entry for my truck. The person I spoke to sounded very knowledgeable on what I needed, gave me a few option and then the pricing. I agreed to it. He advised to come in on 2 days at 12p and they will get it started for me. I came in from Surprise after church and arrived about 11:40a. The group that works there showed up around same time and saw I was the first one there (besides one other person they were with), stated we will open at 12 sharp and went into the store. Within the next 20 minutes 5 other customers arrived. When they opened the store 4 customers jumped in front of me and they crew there helped them first knowing I was there waiting prior to them. Cool...strike one. Finally the kid that told me they open up at 12 sharp asked what can he do. I let him know I had called two days prior, went over option, and made appointment to come in. I said he wrote down my name, number, and parts needed. Here to drop of my truck. He stated not helping you today, we don’t take appointments. I again advised he took all the info and assured that truck would get done today. He was unprofessional and stated. Nope. Not going to do it. You can leave it here and we may get to it in a day or two. This kid would not even look for any documentation. Strike 2 on poor customer experience again. I then advised we’ll, you have lost me as a customer. He sarcastically replies Bye bye! Strike three. This is a very unprofessional, disrespectful atmosphere. I work for a customer experience organization and folks like this would never be accepted to my team. I will pay the little extra and try out Best Buy. Also... No need to respond with apology or how you can help. Not looking for that. I just want others to know the type of experience they can expect. Adios Audio Express!!!

By Dakota B on Aug 26, 2018

Audio Express is the best shop in the Valley to buy any kind of stereo system you're looking for their friendly knowledgeable thanks for all your service u guysg are the best !!!!!!

By Jennifer Larrow on Aug 24, 2018

By Kim Warren on Aug 23, 2018

Alarm malfunctioned and when we tried to call them for help they pretty much told us they could look at it if we could get truck started. Truck is totally disabled and won't start. We are taking it to dealership to get the customer service we deserve. Had 3 alarms installed here and have had troubles with every one of them.

By Tyler Bitterolf on Aug 18, 2018

So I'm starting this review out at 3 stars because that is about the experience I had when I went in today. I was excited, because my friend said she was taken care of with her car's remote start, and I decided to go in for a quote on a full speaker install. Things... Were not exactly up to my expectations. The name of this business is audio express, so when I go there I expect top quality audio. I got to test out exactly none of the speaker setups that I was quoted on because the in-store preview systems are broken or poorly designed. This makes me quite weary. The employee who assisted me was either quite new or generally inexperienced with the in-store preview. I will give him the benefit of the doubt. He seemed like he knew his stuff when it came to the speakers themselves but the whole sale fell flat when their entire board shorted out and the speakers he recommended to me failed to produce any sound. I'm the kind of person who likes to try before I buy, especially when it comes to high end audio. If I didn't care I would just buy the parts from Amazon and watch a YouTube video to install it myself. I want my job done right and done professionally. I want to see and hear what I'm paying for. That's why I came here. I usually trust my friend's word. I don't want this to be a regret. So... I'm hopeful that this was just a fluke and I can expect better, but right now I'm just disappointed.

Audio Express
4961-1 W. Bell Suite B1.
Phoenix, Arizona 85308
p:602-938-4199