See What Others Are
Saying About Us

By Eric Sorber on Aug 17, 2019

Repeat customer here. Came in looking for anti vibration mat. Didn’t know if it would work. Manager gives me a piece for free to see if it will work. This is customer service!!

By Tosha Ragland on Aug 17, 2019

When in today my TV in my car wasn’t working and they were able to get it fixed in a timely manner got it back up and running so now my kids can watch TV while we’re driving down the street it was a great experience I truly appreciate you guys thanks James and the crew !!!!!!!!!

By Dom Ibarra on Aug 06, 2019

By AK Benjamin on Aug 06, 2019

Expensive. Lots of add on fees.

By anthony perez on Aug 04, 2019

By Trisha W. on Aug 03, 2019

My husband surprised my for my birthday with an auto-start package for my truck. He was told that we need to be there when they open because it's a first come first serve basis. He had already paid for the package at point. We arrived at the store on time and dropped our truck off and were told it would be 2-4 hours. A few hours later we call and ask if they had an ETA on when they might be done. They told us 1 more hour and we can pick the truck up. 30 minutes later we get a phone call asking us if we happened to have a spare key to the truck (which we don't). We're then told they have a locksmith that can get us a spare key made for $160. This is the first time, after four different interactions, that this was ever mentioned. So they dropped an extra $160 bill in our lab and then told us it would be several more hours.Their customer service is horrible, the "manager" said he doesn't have the ability to issue refunds, each employee we spoke with told us something completely different, and in all this chaos they tried to blame the employee that sold my husband the system whom they had conveniently fired within the last few days from when he purchased it. We won't be able to get the truck back until tomorrow at this point and we won't be back for any further services. As a side note, while we waited in the store trying to figure out this mess I saw them drop an unexpected fee on another customer after services had already been performed.

By Mayra Gomez on Jul 22, 2019

By Frank Zepeda on Jul 19, 2019

By Vince Vega on Jul 14, 2019

By james on Jul 13, 2019

What a scam this story is do not attempt to purchase anything from the store or you will be sorely disappointed you buy one thing from them they sell you another and it’s all junk the most disrespectful staff I have ever had to deal with I will never return to this godforsaken store again

By Paul on Jul 10, 2019

I wish I could give it 10 stars!! I went in there last week hoping to get someone help me connect my blue tooth to my stereo. Come to find out that my stereo would not allow my phone to connect. After speaking to James and Noah they let me know that there was nothing that could be done and gave me the option to pay for a brand new one at a discount price which is what I did. They gave me a great price and went above and beyond then what they had to do. James and Noah were outstanding!!! I'm a service director and understand how important it is to take care of customers and that's exactly what they did for me. Now, I can finally have my phone connected to my truck so I don't get a ticket. Thanks to James and Noah!!!!!!!!!!

By Scott R. on Jul 09, 2019

Given the fair opportunity in with a good management staff audio express was able to pull an unhappy customer into a very satisfied customer. Appreciated the extra effort to make this right thank you

By Matt M on Jul 08, 2019

By Scott R. on Jul 05, 2019

Last place to take your car for ANYTHING!
Lack of customer service! Inconsistencies between two stores owned by the same company. Being told by one store that appointments are not taken in that first come first serve which overbooked us today for the appointment. At the second store saying they work by appointments only. And they can't get us taken care of. This is not the first but will be the last time we deal with any audio express in this town

By Paul B. on Jul 05, 2019

I wish I could give it 10 stars!! I went in there this morning hoping to get someone help me connect my blue tooth to my stereo. Come to find out that my stereo would not allow my phone to connect. After speaking to James and Noah they let me know that there was nothing that could be done and gave me the option to pay for a brand new one at a discount price which is what I did. They gave me a great price and went above and beyond then what they had to do. James and Noah were outstanding!!! I'm a service director and understand how important it is to take care of customers and that's exactly what they did for me. Now, I can finally have my phone connected to my truck so I don't get a ticket. Thanks to James and Noah!!!!!!!!!!

By Scott R. on Jul 05, 2019

Last place to take your car for ANYTHING!Lack of customer service! Inconsistencies between two stores owned by the same company. Being told by one store that appointments are not taken in that first come first serve which overbooked us today for the appointment. At the second store saying they work by appointments only. And they can't get us taken care of. This is not the first but will be the last time we deal with any audio express in this town

By Joseph Franco on Jun 30, 2019

I guess to each his own, but my experience is Derek went to bat for me and I had a very pleasant experience.

By Richard Sellers on Jun 26, 2019

I didn't buy anything but they were very helpful with the information I needed

By Mike Jackson on Jun 26, 2019

By Singh Gagan on Jun 16, 2019

One of the most unprofessional persons i have ever seen. I paid them $692 to get a new stereo system but its almost 10 days i haven’t get stereo system upgraded. I still remember i told the salesperson that i will come on Monday 6/10/2019 in between 9:00 to 9:30 and he said he will make appointment for me but when i went there on Monday at 9:10 the other guy said they can’t install my stereo system bc i came there late and he said can’t see appointments on my name. I think i should go somewhere else with more professional peoples.