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Saying About Us

By Mike Jackson on Jun 26, 2019

By Singh Gagan on Jun 16, 2019

One of the most unprofessional persons i have ever seen. I paid them $692 to get a new stereo system but its almost 10 days i haven’t get stereo system upgraded. I still remember i told the salesperson that i will come on Monday 6/10/2019 in between 9:00 to 9:30 and he said he will make appointment for me but when i went there on Monday at 9:10 the other guy said they can’t install my stereo system bc i came there late and he said can’t see appointments on my name. I think i should go somewhere else with more professional peoples.

By Kevin Marr on Jun 14, 2019

Overpriced rip off

By Junior Trevino on Jun 12, 2019

Please dont come here they rip you off here so bad its so bad here brought both of my cars here and they messed them up so bad and they make you buy stuff you dont need just to make you keep coming back and they dont give you your money back you have to use it on stuff you dont need. Save time and money go to Cardinal Car Stereo talk to him they always do the job great the first time around!!!!

By Eduardo M. on Jun 06, 2019

I came in for a full quote for installation of dash kit and receiver and everything else included. The quote was given before the installation and I paid before dropping off the car. I later get a call to change me more for installing steering wheel controls and antenna which was mentioned at the time of requesting the quote. Please stay away from the place as hidden fee will be added.

By Daisy Becerra on Jun 06, 2019

By Eddy Zuazo on Jun 06, 2019

I came in for a full quote for installation of dash kit and receiver and everything else included. The quote was given before the installation and I paid before dropping off the car. I later get a call to change me more for installing steering wheel controls and antenna which was mentioned at the time of requesting the quote. Please stay away from the place as hidden fee will be added.

By Chris Kay on Jun 06, 2019

HORRIBLE!!! Save yourself the headache & don't go here!! While installing an alarm on my car they lost the key to my car!! AND they wanted ME to pay for the locksmith!! Come to find out, the installer left for the night WITH MY CAR KEY and they said I would have to wait until tomorrow to get my key back!! VERY SHADY!!! I seriously think the guys that work here are on some heavy illegal drugs!! AND side note, their commercial says "home of the one dollar installation" but it's actually $1 dollar for each item. For example; $1 for the alarm, $1 for the wiring, $1 for each door pin, $1 for each individual wiring harness, etc etc. So it's basically FALSE ADVERTISING!!!

By Steve B. on May 25, 2019

This is to James Bustamante District Manager, Audio Express
On 5-24-19 I went to the Audio Express at 4961 W. Bell Rd. I had called ahead and talked with Derick and told him my son had recommended I call them.( I am 67 years old and rely on Professionals to give me the correct information I need to make a decision on things I am not familiar with) I told him that with the new laws ,about cell phone usage while driving, I wanted to convert my 2009 Nissan Maxim to be able to take calls through Bluetooth on the radio. He asked if I wanted a new radio and I told him no, I have a 6 cd Bose am/fm radio in the car.
He said no problem that the adapter was around $109.99 and the install was $85.00. I said ok and went to the store. At the store he pulled a box down and, the young man who seemed to be in charge, told him that was the wrong one and retrieved the correct unit. Derick then punched in numbers and told me it would be $149.99 with an $85.00 install. I told him OK and he told me the final charge was $306.23( invoice C35043). He explained $19.19 for antenna, $19.99 radio to Nissan 07-up and $13.74 for shop supplies plus tax for a total of $306.23. I paid for it and  went home got my wife and we came back to leave the car there to have the unit installed. After getting my wife's phone programmed to the unit we learned that to make a call you had to put the FM radio on 98.1, tell Google, on the phone, to call what ever number you wanted to call and the call would be made. They called my cell and I could barely hear them. They then called my daughter and she could barely hear them. My wife said to give it a try so we went home.
My wife went to the store so I tried to call her. NO LUCK. Her phone even showed the missed call on her phone when she got home.
I went to the car and tried it in several different modes, CD playing no call detected, FM radio static when phone rang. The only way to get the phone to ring was with the radio was set to FM 98.1.
Went back to the store this morning around 11:00am and met with Derick. Told him the unit did not work as described, explained it did not work the way it was described to me. Would not accept calls and I was not satisfied with it at all and wanted it removed. He said Ok and we followed him inside. After he talked to the young man, who seemed to be in charge, I was told I could now receive a refund, I could get store credit, and  I would only get around $189.00(I think) in store credit. This did not set well with me. I was then shown a phone holder that when my wife saw the phone ring she could change the radio to FM 98.1 and answer the phone. I said well then I don't need the adapter she could just push the speaker on the phone and talk, why did I need anything else. I was then told we could replace the radio, since I would not get a refund, but they only have a single disc CD player type radio. I told Derick no that that would seriously decrease the value of my car.
Nothing could be worked out, I was told I would not get a refund, I had to take a store credit. I asked where I could contact the manager and was told they did not have one. I asked for the name of the District Manager and was given your name, Mr. Bustamante, and told you worked from that store from Tuesday through Saturday.
I need you to know I went to your store on recommendation, asked YOUR professional staff what I needed to have a "Hands Free" phone installed in my car, purchased it and returned to have it installed by your Professionals.

Resolution is this unit be remover and I receive a full refund for $306.23. Your Professionals told me what to put in my car, installed it and reassured me that it would work.

I will see you Tuesday May 28, 2019 at the store to resolve this issue.

By Jose Chavez on May 23, 2019

Great service

By Rachel Smolik on May 21, 2019

I had an appointment scheduled with this location. They originally told me that they would give me an appointment if I put $30 down and when I get there on the scheduled day, they tell me their installer called in and they can’t do it and that they don’t schedule appointments anyway. I said I needed my money back if they are not going to honor appointments because I work 10-hour shifts and cannot come in until my day off. They had to write me a check that could not be cashed for 2 days. If there was an issue with an appointment in the first place, then they should have never scheduled it. I was going to have $1400 worth of work done on my truck but I feel that this is very unprofessional and I would rather take my business elsewhere. I run a business and I wouldn’t do it like this.

By boarderfalife on May 21, 2019

Pretty bad. Charged me $109 for a part that I was able to find on Amazon afterward for $45. It's the part to retain the steering wheel functions for the radio. If anyone else needs this, learn from and look on Amazon, they have the exact same product. 200% markup is ridiculous. I then had to come back to try and have them install the radio. They told me they were all booked up with appointments and to check back on Tuesday. I called monday to make the appointment to be told that they don't take appointments, that it's first come first serve, and to be there at around nine to get the install done the following day. I showed up at 930 after driving from 147th and Bell to be told that their technician couldn't get me in until the following day because two of their techs called out sick. Very poor service guys. I won't be back.

By Lux Shiree on May 14, 2019

By Larry Desa on May 12, 2019

The place to get your sound right

By Wil P. on Apr 30, 2019

Bought a new 2019 Honda but was not happy with the audio quality. I looked at a few places prior to audio express that was just a waste of time. Initially I thought I needed new speakers but with the quality of new speakers in new cars these days, I was informed that I probably just needed a sub woofer. Seeing as I was looking for a more full music experience and bass that you could feel I figured they were correct. Decided to go with a 12" on Monday night, dropped the car off Tuesday at 9am and by 12pm they were done. The sub that was recommended was exactly what I was looking for. Zero sign of after market work and everything looks and sounds seem less. Will definitely recommend and will definitely be back when I am ready to add more improvements to my sound system.

By Wil P. on Apr 30, 2019

Bought a new 2019 Honda but was not happy with the audio quality. I looked at a few places prior to audio express that was just a waste of time. Initially I thought I needed new speakers but with the quality of new speakers in new cars these days, I was informed that I probably just needed a sub woofer. Seeing as I was looking for a more full music experience and bass that you could feel I figured they were correct. Decided to go with a 12" on Monday night, dropped the car off Tuesday at 9am and by 12pm they were done. The sub that was recommended was exactly what I was looking for. Zero sign of after market work and everything looks and sounds seem less. Will definitely recommend and will definitely be back when I am ready to add more improvements to my sound system.

By thomas stewart on Apr 16, 2019

By Richard H. on Apr 16, 2019

Be advised-this is a "no refund" establishment. I didn't realize there was such a thing any more. Maybe that's standard for car stereo places. I normally choose not to do business with a no refund place, but didn't catch the small print til I asked for a refund after they did a 180 on doing my install today. Kids that work there are nice enough.

By G Willi on Apr 14, 2019

By Bill Byrdy on Apr 13, 2019

I really appreciate meeting Ty Able from the the beginning. He was very professional and listen at first. I explained what I needed and he did what he does best. He sold me everything under the ?. Thanks a million!!!! Bill Byrdy